The Operations process is generally perceived mainly as a Technology issue and therefore related to technical experts who are assisted by others. As far as technology can be bought, Operations is then a question of how much we are ready to pay for it. Is there another point of view? It is possible to see Operations as an art? In this course we plan to review the whole process as a human organization which uses technology as a tool to achieve a goal. Then we will discus how much an individual can contribute to the organization. Some time will be dedicated to managing one self. The initial question to be answered is: How can we manage a company if we can not manage ourselves? Then from the individual we will talk about group and team relationship and management. The proper link among these persons can make the success or failure of any project. It is said that the XXI century is the knowledge based society. Knowledge is the mixture of academic study and accumulated experience. This last one is the result of the accumulation and the inner digestion of positive and negative experiments heritage by the individual and the organization. Then the topics of “déjà vu” or “we always have done in this way” should be reconsidered.
Day 1: Vision of the process from design to delivery
- The art of Operation Management
- The whole process overview
- Concept: never ending improvement
- Key characteristics: speed, flexibility, dependability, quality and cost
Day 2: Managing in Operations
- Managing one self
- Managing others: up, down and lateral
- MWA – Managing by walking around
- Managing with stress
Day 3: Technology
- Supply Chain
- Performance indexes
- Buy or produce
- Investments decision: tools, machines, location,…
Day 4: Costumer Satisfaction
- Product cost and production balance sheet
- Costumer service
- Benchmarking
Day 5: People and Technology
- Communication, motivation and ownership - Key role of middle management
- Recruitment and training
- Breaking established rules: how, when …
- Competing with efficacy: do we have options to win?
- As individuals, as group, as company?
- Are we training ourselves consistently?
Duration: 8, 9, 10 Octobe
Destinatarios
The programme is designed for CEO and general managers willing to review their knowledge in a competitive world and the paradigms they face, Newly appointed executives to general management willing to understand the continuous changing conditions in Operations Management and Managers to be promoted to positions related to Operations coming from other areas of any company.
METHODOLOGY
The methodology will be based on the topics with relating selected cases studies which will be discussed in class.
